CITIZEN RELATIONSHIP MANAGEMENT

SERVICE REQUEST TRACKING

CITIZEN WEB PORTALwebsite solutions

WEBSITE SOLUTIONS

DATA MIGRATION

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Market Research


Citizens want greater access to information and city services. They are requesting simpler processes, less paperwork and fewer interactions. Our solution is enhancing interaction between cities and their citizens by improving the citizens experience with the city and standardizing the city's internal processes.

 

 

 

 


Citizen Centric Solutions (CCS) offers a better way of managing your city by organizing your data, standardizing your workflow process, and improving communications between departments and your citizens. We provide cities and municipalities with a highly effective organizational solution to capture, manage, track, request, and deliver city services.

CCS has taken its technical expertise and created a Case Management Solution that incorporates two other modules that work together to collect, manage and track department specific, user-defined data. The Case Management Solution (CMS) will direct, connect, and centralize your data to simplify and improve your current process, while the other two modules (Web Portal and Service Module) will work to connect you with your citizens to improve resource efficiency and delivery of services. Your city will be able to restructure and standardize the internal process within each department with one cost effective solution that is not only secure and flexible, but simply a better way to manage your department.