The Citizen Web Portal gives the community an option of using the Internet as a means to contact your agency concerning any of the public issues that normally arrive through phone, fax, or email. The Internet now becomes a viable tool to connect you to the community you serve.
  • Self service portal to log complaints and service requests via internet
  • Custom designed for seamless website integration
  • User-friendly interface
  • Citizens have an option to maintain privacy
  • Allows citizens to check case status
  • Integrated into the CMS


The web portal is embedded into your agency's website and is integrated with the CMS. When a case is created online, it is time and date stamped, and proceeds through the system the same way all other cases are processed within the CMS. After the case has been entered into the system online, users are allowed the option of checking the status of the case online. This feature alleviates the need for time consuming, repeat calls concerning any particular case. The CMS together with the Web Portal can help to optimize the daily operations and bridge the communication gap between local government and its community.

Benefits at a glance

  • Empower Citizens
  • Improve Citizen relations
  • Upgrade current process
  • Centralize all information
  • Reduce paperwork
  • Reduce response time
  • Improve service delivery
  • Increase communications

Empowering your citizens in this way not only connects you to your community, but it creates visible accountability and forces collaboration between departments. An improved and centralized management process generates efficiency department-wide, and changes the way a city interacts with it's citizens. Citizen Centric Solutions is helping to bridge the gap between cities and the people they serve.